CYAN Service Assurance Guarantee
Trust is built through actions, not contracts.
Changing provider with confidence
Changing provider is a significant decision. The technology your organisation depends on cannot be left to chance, uncertainty or a difficult transition.
Every new managed service agreement includes our 180-Day Service Assurance Guarantee. Rather than relying solely on promises, our commitment to onboarding, service delivery and customer experience is formally documented within our Master Services Agreement.
The Service Assurance Guarantee sets out clear commitments covering the structure of your onboarding, the delivery of agreed services, customer enablement and the standards we are expected to maintain during your first 180 days as a client.
Every onboarding programme is delivered through a documented transition plan that defines responsibilities, milestones, dependencies and expected outcomes from the outset. This creates clear ownership, transparency and accountability throughout the process.
Our guarantee gives new clients confidence that accountability sits with us. If we were to materially fail to meet the commitments defined within the Service Assurance Guarantee, and are unable to remedy those failures, you have a contractual right to leave without being tied to the remainder of the agreement term.
Trust is built through actions, not contracts.
But when accountability matters, we believe it should be reflected in both.
Trusted by Businesses Who’ve Made the Switch
The Onboarding Journey
When you choose CYAN, we don’t just ‘get started’. We deliver a structured onboarding experience designed to build momentum, not stress. Our 180-day assurance reflects the confidence we place in the quality of our service and the standard organisations should expect from CYAN.
Built around confidence
The CYAN Service Assurance Guarantee exists because changing provider should create greater confidence, not greater uncertainty. It combines structured onboarding, clear ownership and accountable service delivery within a commitment that forms part of every new managed service agreement. The result is a transition built on transparency, responsibility and the confidence that comes from knowing exactly what you can expect from us.
What It Feels Like After the Switch
Frequently asked questions
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We plan every switch carefully to avoid disruption. Most transitions happen with minimal downtime. We’ll agree a timeline that works around your business.
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Very little. We handle the technical side, coordinate with your current provider, and guide your team through every step — with clear communication and minimal input needed.
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Not always. We’ll review your existing agreement and advise on the best time to switch — including how to avoid overlap or penalties where possible.
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You’ll have full access to our support and services as normal. If anything doesn’t feel right, we’ll fix it — or help you move on, no strings attached.
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Yes. We have a clear, proven process for migrating cloud, on-premise and hybrid systems — securely and without disruption.
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We don’t just fix issues — we build structure. You’ll get a calm, proactive service designed around your people and your growth, not generic support scripts.
What the Service Assurance Provides
The CYAN Service Assurance Guarantee is built around five commitments that establish clear accountability, transparency and confidence throughout your transition and first 180 days with CYAN.
Structured Onboarding and Ownership
Your transition is delivered through a structured onboarding programme with clearly defined responsibilities, agreed activities and regular communication. From day one, ownership is visible, expectations are clear and progress is actively managed.
Defined Planning and Accountability
Every onboarding follows a documented transition plan that sets out key activities, responsibilities, dependencies and timescales. This ensures everyone understands what needs to happen, when it needs to happen and who is responsible for delivering it.
A Controlled and Predictable Transition
We work to make onboarding organised, transparent and proportionate to your organisation’s needs. Activities are planned carefully, risks are identified early and communication remains clear throughout the transition.
Customer Enablement and Support
We help your people understand how to get the most from our services. From accessing support and raising tickets to understanding key service processes, we provide the guidance needed to help your organisation feel informed, supported and confident.
Accountability Backed by Commitment
The Service Assurance Guarantee is not simply a statement of intent. It forms part of every new managed services agreement and sets out defined commitments for onboarding and service delivery during your first 180 days. If we materially fail to meet those commitments and cannot remedy the situation, you have the contractual right to leave.
Ready to move forward with confidence?
Changing provider should create greater confidence, not greater uncertainty. We’d be happy to explain how the Service Assurance Guarantee works and whether CYAN is the right fit for your organisation.
