IT Support

Managed IT Support

All-inclusive Managed IT Support for your team, infrastructure, and computers, delivering seamless performance and peace of mind.

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Comprehensive, truly unlimited IT support to drive your mission and help you make a greater impact.

Our extensive support covers all aspects of your IT, ensuring your team, infrastructure, and computers are fully supported and run efficiently. From complex IT issues to simple requests, our friendly helpdesk team handles everything.

IT Support

How we support you

We deliver a proactive and personable approach to managing and maintaining your IT.

Preventative Maintenance

We adapt our IT support to meet your specific needs, proactively monitoring all systems and infrastructure to ensure they run smoothly. We notify you of potential issues before they cause downtime and provide advice on preventative measures, helping you plan effectively.

Supporting Your Team

Your team are the heartbeat of your organisation, and we support them wherever they’re located to ensure a quick and speedy response to their issues. Our helpdesk is always available to provide friendly help and advice whenever needed.

Managing Your IT Infrastructure

We manage your hardware to ensure its fit for purpose. We monitor your networks, servers, and cloud platforms to keep them secure and running optimally with proactive measures to prevent issues from occurring.

Managing Your Computers

We manage your desktops, laptops and tablets and ensure all your devices are optimised and reliable. We promptly address the common issues such as software glitches , hardware failures, or connectivity problems, and keep your devices updated with the latest security patches and performance enhancements.

A Roadmap to Greater Impact

Technology should be a springboard, not an anchor. We work closely with you to plan a strategic IT roadmap and budget, ensuring your IT aligns with your goals and is prepared for future challenges.

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Start transforming your IT Support with a simple discovery call

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Feedback

We couldn’t have asked for more from CYAN. They've spoken in our language, explained everything clearly, and have proved to be the security experts they say they are.

Andy Greene Chief Commercial Officer at Oceanova

Since working with CYAN, we are confident that our IT security is compliant with Cyber Essentials Plus, and that the framework is effective and consistent across the business.

Richard Thompson Director of Operations at EPI Group

Switching to CYAN has given me peace of mind, I know that they are there for us. They’ve taken away the worry.

James Fielden Managing Director at K Pak

They are friendly, knowledgeable and quick to act. This has all had a huge impact on my day-today life and the productivity of everyone at Burley Geach and has enabled my colleagues and I to concentrate on our key objectives

Angela Church Practice and Operations Manager at Burley Geach Solicitors

CYAN were such an integral part of the team to be able to deliver our growth strategy. I wanted a one stop shop. I wanted them to take care of everything. And that’s what they provided.

Tony Lawman Managing Director at Lucketts Travel

CYAN is brilliant at making IT easier to understand. As a result of CYAN’s support, we have a better understanding of our risks and are adopting best practices that our teams must follow to secure the organisation against external and internal threats.

Robyn Butcher Director and Principal Landscape Architect at Terra Firma

CYAN played a critical role in the transition of the Toto operations to EDF and provided uninterrupted and professional IT services in what was a very uncertain environment.

Geoff Mills Residential Accelerator Programme Director at Toto

FAQs

Frequently Asked Questions

: Our managed IT support includes comprehensive services such as helpdesk assistance, managed cyber security, hardware and software maintenance, cloud solutions, proactive monitoring and IT advice and guidance. We ensure your IT infrastructure is reliable, secure, and efficient.
: Our team prioritises fast response times and first-time resolution to a robust and transparent SLA, as we know this builds trust and consistency. Typically, urgent issues are resolved within 60 minutes. Less urgent issues are also prioritised, and we will try to resolve them whilst you are on the call.
: Our extended support hours cover standard working hours (08.30-17.30 Mon-Fri), plus evenings, weekends and public holidays. So your team can always get quick access to the support they need, when they need it most.
: Yes, we provide comprehensive support for remote workers, regardless of their location. Our support and security services are designed to follow the person. This ensures your team can work efficiently from anywhere.
: We implement industry-leading security measures, including advanced threat detection, continuous monitoring, and regular security audits. Our proactive approach ensures your data is always protected against cyber threats.
: The process begins with a discovery call. We’ll take the time to talk about your goals and aspirations, and any current IT issues you’re facing. We keep the conversations engaging and jargon-free. It also gives you an opportunity to ask us any questions. Click here to get started.
: Yes, absolutely. We can provide references and testimonials from other organisations that have benefited from our managed IT support services. We can also set up calls so you can speak to existing customers directly.
: Our managed IT support is tailored specifically for your needs, providing personalised solutions, a proactive approach, and expert IT guidance. Our team has extensive experience and a deep understanding of various sectors, ensuring that our services align perfectly with your goals.